Giving Performance Feedback
The ability to provide feedback and an understanding of how feedback can drive performance is a critical skill for any supervisor, especially for those who find themselves working in a true performance oriented environment.
There will be the opportunity to reflect on their preferred communication, conflict resolution and leadership styles that will help them to overcome these challenges. Participants in this course will learn about these important skills and others, including active listening and coaching.
- Use active listening techniques when giving and receiving feedback
- Focus on observed behavior and the impact of that behavior on performance when giving feedback
- Use coaching techniques that emphasize asking questions as a means of guiding successful outcomes
- Discuss guidelines for giving oral and written feedback
Responding to Change
This class offers an opportunity to understand the differing perspectives that individuals have on change and the important role leaders play in communicating change to their workforce. An organization cannot control its external environment. Therefore, it must be ready to cope with new challenges, such as attrition, technology, new government regulations, and pressing social and economical demands.
Therefore, an organization should have change efforts planned that rest on movement (capacity building) and maintenance (sustainability). To be successful, leaders must deliver a clear, concise, and compelling change message that embraces the values of the current organizational culture as well as the strategic direction. The focus is purposeful and intentional organizational change.
- Identify stages of change and how to manage them
- Develop strategies to communicate change and deal with resistance to it
- Gauge various reactions individuals may have to change and the reasons behind them
- Coach employees through change
Effective Communication for Mutual Understanding
The ability to effectively communicate with all people in an organization is a fundamental skill that all leaders must learn to master. Effective communication is knowing about what, when, and to whom information is shared. It is also an assessment of sensitivity to the manner in which the receiver will optimally understand the message.
- Effectively communicate.
- Actively listen.
- Take responsibility for the communication process.
- Conceptualize what to do to improve the communication process and apply it.